Terms & Conditions

        FAQ


Payment Terms


1. We accept payment by one of the following methods : Visa Card Credit, Master Card Credit, Debit Card and payment via Paypal


2. We also accept bank-in or online bank transfer to the following account:


HONG LEONG BANK

Bank Account Name :    MOTIVE VINTAGE TRADING HOUSE

Bank Account Number : 061-00120-970


    For bank-in or online bank transfer, kindly email us (info@themotifvintage.com) a print screen of the payment made or bank in slip and state the order number. We

    will contact you via email to confirm payment received and we will proceed to process your order.

 


Delivery & Pick Up

 

1. We deliver nationwide within Malaysia using Poslaju Malaysia courier service. For easy reference, we have stated the delivery rates into a table as shown below

        For purchases below RM200, customer pay RM10 (For Malaysia Only)
        For purchases RM200 or above, FREE Delivery (For Malaysia Only)

        *For International, please email to info@themotifvintage.com


        
All weight featured here are not 100% accurate as it is based on each source/ material of box/ type of packaging during delivery. 


2. Packing & delivery of your items will commence upon receiving payment for your order.

 

3. It will take 3-5 working days for deliveries within Peninsular Malaysia and 5-7 working days to East Malaysia. Working days do not include weekends and

    public holidays.

 

4. Tracking numbers will be provided to customer via email.

 

5. Motif Vintage will not be held responsible for any delay caused by natural disaster and loss of item during the delivery process. However, if the parcel is lost during

    delivery, we will assist to seek reimbursement through the courier company.

 

6. Motif Vintage shall not be held accountable if an invalid address or contact number was given to us during checkout resulting in returned parcel. Buyers will have to

    bear the additional costs for the consecutive delivery. Therefore, we advise buyers to counter check your delivery details before confirming your order.


      7. For those who live in the Klang Valley, you may opt to pick up your items for free at our selected area as shown below :-

  • Section 14 (3 Two Square)
  • SS2 (Mcdonald)
  • Damansara Jaya (Atria)
  • Taman Megah (Old Town)
  • Bandar Utama (Centre Point Mcdonald)
  • Sunway Pyramid

8. This option is available under the “Shipping Options” dropdown menu after you have checked out your items from your shopping cart. There are no charges for

    self-collection. Please take note that we will need 1-3 working days for packing and get it ready before collection. We will contact you to confirm date & time for        

    collection.

 

9. For INTERNATIONAL / WHOLE SALE / BULK ORDERS customers, please drop us an email at info@themotifvintage.com

 

 

Disclaimer


Any instructions, directions or tips given by Motif Vintage Trading House are strictly for informational purposes and are offered only as helpful guidelines. Customers are encouraged to experiment and conduct their own testing to ensure compatibility and safety, and they are ultimately responsible and liable for the usage of our products.

Motive Vintage Trading House's liability, in respect to purchased goods, is expressly limited to the replacement of defective goods, or at our discretion, refund or credit to the customer of an amount equal to the purchase price of the goods. Some images in this website are for illustrative purposes only. If you have questions about how our products are packaged and labelled, please email us.

 


Contact Us

Email                : info@themotifvintage.com

Facebook          : Facebook.com/Motif Vintage

Instagram          : TheMotifVintage